Accessibility Statement

RDU Shuttles is committed to ensuring that our website and transportation services are accessible to all customers, including those with disabilities. We believe every traveler deserves dependable, comfortable airport transportation throughout RDU and the Triangle area.

Our Website

We are continually working to improve the accessibility of our website. Our goals include:

• Clear, readable text with sufficient color contrast
• Descriptive image alt text for screen reader compatibility
• Keyboard-navigable page structure
• Mobile-friendly, responsive design for use on any device
• Simple, uncluttered layouts that are easy to follow

If you encounter any difficulty accessing content on our website, please contact us and we will do our best to provide the information you need in an accessible format.

Transportation Accessibility

We strive to accommodate customers with varying needs. When booking your shuttle, please let us know about any accessibility requirements you have, including:

• Mobility aids (walkers, wheelchairs, canes) — let us know in advance so we can ensure adequate space
• Extra boarding time needed
• Assistance with luggage
• Specific seating preferences
• Medical equipment that needs to travel with you

We will make every reasonable effort to accommodate your needs. Please call us directly to discuss your requirements so we can plan accordingly.

Service Animals

Service animals as defined by the Americans with Disabilities Act (ADA) are welcome in all our vehicles.

Feedback and Assistance

We value your feedback. If you have experienced an accessibility barrier — on our website or during a trip — please let us know. Your input helps us improve.

Contact Us

For accessibility-related questions, accommodation requests, or feedback:

RDU Shuttles
Serving RDU & The Triangle
Phone: (984) 238-9368
Email: contact@rdushuttles.com

We respond to accessibility inquiries as quickly as possible and aim to resolve concerns within 2 business days.