Privacy Policy

RDU Shuttles ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our airport transportation services in the Raleigh-Durham and Triangle area.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, and phone number provided when you submit a booking request, estimate form, or contact form.
• Trip details: Pickup address, destination, travel date, flight information, and number of passengers needed to fulfill your reservation.
• Payment information: Payment details processed securely through our payment processor. We do not store full credit card numbers on our servers.
• Usage data: Browser type, IP address, pages visited, and time spent on the site, collected automatically via standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Confirm, schedule, and fulfill your shuttle reservation
• Communicate with you about your booking, changes, or cancellations
• Respond to inquiries and customer service requests
• Send service-related emails and confirmations (not marketing without your consent)
• Improve our website and service quality
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with:

• Drivers and operations staff who need it to complete your reservation
• Third-party service providers (e.g., payment processors, scheduling tools) who assist in operating our business, under confidentiality agreements
• Legal authorities if required by law, court order, or to protect the rights and safety of our customers or team

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics data. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records are typically retained for a reasonable business period.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

RDU Shuttles
Serving RDU & The Triangle — Raleigh, NC and surrounding communities
Phone: (984) 238-9368
Email: contact@rdushuttles.com